FAQ
Quick answers to the questions families ask most before ordering matching aloha shirts. If yours is not here, email us.
Orders and production
Are the shirts in stock, ready to ship?
No. Each shirt is made to order after you check out. Our partner studios print, cut and sew it in 3–5 business days, then it ships.
Can I order men’s, women’s and kids’ shirts in the same print?
Yes, that is what our Family Matching Sets are for. Matching prints are offered in men’s S–5XL, women’s S–3XL and kids’ 2T–XL, depending on the design. Add each size to your cart from the same product.
Can I change my order after paying?
Changes to size, print or personalization are free within 24 hours of purchase. Email us as soon as possible with your order number and the change.
Shipping
How long will delivery take?
Within the United States, add 7–10 business days of transit to the 3–5 business days of production. For a date-specific event, order well ahead.
How much is shipping?
Shipping is free to any US address with no minimum order. International shipping is available; cost and delivery time vary by destination. Email us with your country if you would like an estimate before ordering.
Will I get a tracking number?
Yes. We email tracking as soon as your shirts ship. You can also use the Track Your Order page.
Sizing, fabric and care
How do I choose a size?
Measure a shirt that already fits well and compare with the guidance on our Size Chart. Our men’s shirts have a camp-collar button-up cut; if you prefer a looser fit, consider going one size up.
What are the shirts made of?
Polyester, a lightweight fabric that takes bright all-over prints well.
How should I wash them?
Turn the shirt inside out, machine wash cold on a gentle cycle with similar colors, skip bleach and fabric softener, and hang to dry or tumble dry on low. If you iron, use a low setting on the reverse side.
Returns and problems
What if a size does not fit?
Non-personalized shirts that are unworn and unwashed can be returned or exchanged within 30 days of delivery. A 15% restocking fee applies when the return is not caused by our error. Details are in our Return & Refund Policy.
Can I return a personalized shirt?
Personalized shirts are made for one person, so they are replaced or refunded only for print defects, details that do not match what you entered, or a wrong size sent by us, reported within 7 calendar days of delivery.
My shirt arrived damaged or misprinted. What now?
Email photos of the problem and your order number within 7 calendar days of delivery. We will send a replacement or a refund. See the Warranty & Damage Policy.
Can I cancel?
Cancellation is free within 24 hours of purchase. After that, a 15% cancellation fee applies until the order ships; shipped orders cannot be cancelled.
Payment and support
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay, processed securely by Stripe.
When can I reach you?
Email support@ohanagift.com. Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).