Shipping Policy
Every Ohana Gift shirt is printed and sewn after you place your order. Delivery time is therefore made of two parts: the time it takes to make your shirts, and the time the carrier needs to bring them to you.
Production time
Production takes 3–5 business days from the moment your order is confirmed. During this window our partner studio prints the design, sews the shirt and packs it. Business days run Monday through Friday and do not include public holidays.
Delivery time
| Destination | Production | Transit | Shipping cost |
|---|---|---|---|
| United States | 3–5 business days | 7–10 business days | Free |
| Outside the United States | 3–5 business days | Varies by destination | Varies by destination |
For a US address, plan on roughly 10–15 business days from checkout to your door. If you are ordering for a reunion, luau or trip with a fixed date, please order early enough to cover both production and transit.
Free shipping in the US
Free shipping applies to every order delivered to an address in the United States. There is no minimum order value and no code to enter; the free rate is applied automatically at checkout.
International orders
International shipping is available; cost and delivery time vary by destination. If you would like an estimate for your country before ordering, email us with the destination and the shirts you have in mind. Import duties, taxes or customs fees, if your country charges them, are set by local authorities and are paid by the recipient.
Tracking your package
As soon as your order leaves production, we email you a tracking number and a link to follow the package. You can also look up your order on our Track Your Order page. Tracking can take a day or so to show the first scan after the label is created.
Orders with several shirts
Family sets often include men’s, women’s and kids’ sizes. Different sizes or styles may be produced separately and arrive in more than one package. Each package gets its own tracking number, and you never pay extra for a split shipment.
Address accuracy
Please double-check your shipping address before paying. If you notice a mistake, email us within 24 hours of ordering so we can correct it before production. If a package comes back because of an incorrect or incomplete address, contact us and we will work out the best way to get it to you once the address is confirmed.
Late, lost or damaged packages
If your tracking has not updated for a while, or the package shows as delivered but you cannot find it, contact us and we will open an inquiry with the carrier. If shirts arrive damaged, follow the steps in our Warranty & Damage Policy.
Questions
Email support@ohanagift.com. Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).