Contact Us

Need help choosing sizes for the whole group, fixing a typo in a personalized shirt, or checking on a package? Send us a message and a member of the Ohana Gift team will answer it personally.

How to reach us

• Email: support@ohanagift.com
• Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)
• Team location: Vietnam

Messages sent outside support hours are answered in order when the team is back online.

Help us answer faster

Please include these details in your email:

• Your order number, shown in your order confirmation email.
• The name and email address used at checkout.
• For a print, sewing or shipping problem: clear photos of the shirt, the label and the package.
• For a change to personalization: the exact new text or the new photo file.

Common requests

• Cancel or edit an order: free within 24 hours of purchase. See the Return & Refund Policy for what applies after that.
• Where is my package? Use the Track Your Order page or the tracking link in your shipping email.
• Which size should I pick? Start with the Size Chart, then email us if you are between sizes.
• Something arrived wrong or damaged: email photos within 7 calendar days of delivery, as described in our Warranty & Damage Policy.