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Return & Refund Policy

Our shirts are made to order, one customer at a time. We still want every member of your group to end up with a shirt that fits, so this page explains cancellations, size exchanges, returns and refunds in plain terms.

Cancelling an order

  • Within 24 hours of purchase: you can cancel for free and receive a refund of the full amount you paid. You can also change sizes, prints or personalization in this window at no cost.
  • After 24 hours, before the order ships: production may already be under way. We can still cancel, but a cancellation fee of 15% of the order total is deducted from the refund.
  • After the order ships: it can no longer be cancelled. Please use the return process below once it arrives.

To cancel, email us with your order number and the word “Cancel” in the subject line.

Returns and size exchanges (30 days)

You may request a return or a size exchange within 30 days of delivery for shirts that are not personalized. To qualify, the shirt must be:

  • unworn, unwashed and free of stains, odors or pet hair;
  • returned in the same condition it arrived in.

Returns that are not caused by an error on our side (for example a change of mind or ordering the wrong size) carry a restocking fee of 15% of the item price. Return postage for these returns is paid by the customer. If you prefer a different size instead of a refund, tell us in your request and we will make the new size once the original is on its way back.

Personalized shirts

Shirts printed with a name, date, photo or other details you supplied are made for one person and cannot be resold. They are not eligible for change-of-mind returns or size exchanges. We will replace or refund a personalized shirt when the print is defective, when it does not match the details you entered, or when we sent a size different from the one you ordered. These problems must be reported within 7 calendar days of delivery.

Wrong, defective or damaged items

If a shirt arrives misprinted, with a sewing defect, damaged in transit, or different from what you ordered, email us within 7 calendar days of delivery with your order number and clear photos of the problem. Once confirmed, we send a replacement or issue a refund, whichever you prefer, at no cost to you and with no restocking fee. If we need the shirt back to inspect it, we tell you how to send it. Full details are on our Warranty & Damage Policy page.

How to start a return

  1. Email support@ohanagift.com with your order number, the shirt(s) you want to return and the reason.
  2. We reply with the return address and packing instructions. Please do not send items back before you receive them, as unannounced parcels cannot be matched to an order.
  3. Ship the shirt with a tracked service and send us the tracking number.

Refunds

When your return arrives and passes inspection, we email you and send the refund to your original payment method, minus any restocking fee that applies. Your bank or card issuer decides how quickly the credit appears on your statement.

Need help?

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).