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Warranty & Damage Policy

Is there a product warranty?

Not applicable (apparel). Like most clothing, our shirts do not come with a separate product warranty. Instead, print and sewing defects are handled under our damage policy below, so a faulty shirt is still put right.

What the damage policy covers

  • Print defects: smudged, faded, cracked, crooked or missing artwork, or colors clearly different from the preview.
  • Sewing defects: open seams, loose or missing buttons, uneven hems, holes or tears.
  • Personalization errors on our side: a name, date or photo that does not match what you entered at checkout.
  • Wrong item: a different print, style or size from the one you ordered.
  • Shipping damage: a shirt that arrives torn, soiled or wet because of transit.

What it does not cover

  • Normal wear, fading or pilling after repeated use and washing.
  • Damage from washing or drying against the care instructions, such as hot water, bleach or high-heat ironing over the print.
  • Spelling or image problems in personalization content exactly as you entered or uploaded it.
  • Small differences in color between your screen and the fabric, or slight shifts in where an all-over pattern falls.
  • Choosing a size that does not fit; size changes for non-personalized shirts are covered by our Return & Refund Policy.

How to report a problem

Email us within 7 calendar days of delivery with:

  1. your order number;
  2. a short description of the problem;
  3. clear photos showing the defect, the full shirt and, for transit damage, the outer package and its label.

Once we have reviewed the photos, you choose between a free replacement and a refund for the affected item. No restocking fee applies. If we need the shirt returned to inspect it, we explain how and cover the cost.

Caring for your shirt

Polyester all-over prints last longest when washed inside out in cold water on a gentle cycle, without bleach or fabric softener. Hang to dry or tumble dry on low, and iron on a low setting from the reverse side if needed.

Contact

Email support@ohanagift.com. Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).